Product prices are in euros (EUR) and include the current valid value added tax (VAT), which is 24%. If you’ll be ordering to a non-EU country, the VAT will be deducted from the product prices at the check-out. Prices do not include shipping and handling charges. The prices that we have indicated at the time of the order are the valid prices for the customer throughout the buying process period.
Andiata Oy reserves the right to cancel an order in the case of a clear price error in our online store. A clear price error means, that the price of the product differs clearly and significantly from the real price of the product (for example, if the product has a price of 0.00 euros, or an item has no price at all). In such a case, the incorrect price differs so clearly from the right price, that the customer shall be considered to have understood the price information as incorrect.
A binding agreement to the parties occurs when Andiata Oy has sent the customer a separate order confirmation to the customer’s email address (Order Confirmation). The confirmation is sent immediately, once we have received the order.
If you haven't received your order confirmation in two (2) working days from placing your order, please contact our Customer Service.
Andiata Oy has the right to reject a customer’s order in individual cases, and neither does Andiata Oy guarantee the availability of e-commerce products in all situations. All purchases done under the customer’s registered account are considered as the customer’s shopping purchases. It is therefore important, that the customer maintains their account information carefully, and do not allow others to have access to this information.
Delivery times and notification of delivery
The delivery time for products that are on stock is usually around 2-4 business days, from when Andiata has sent the order confirmation. The delivery time is an estimate, and the customer has the right to cancel a sale in the case of a significantly delayed delivery. We will yet send the customer a separate email notification, once their order is ready to be shipped. Andiata Oy is not responsible for any damages caused by a possible delay in the delivery time. Andiata Oy responds to, and processes orders in the order we have received them.
We offer selected items with the option for pre-order, before these products are available in our stores. The estimated release date for the pre-order item is included in the product information, and they have the option "Pre-order Now" rather than "Add to Cart". Please know, that the actual release date for any item may change due to events out of our control. If you have pre-ordered an item, and the initial release date is delayed, you will receive a notification from us.
Notice also, that all pre-order items need to be purchased separately. When ordering an item available for pre-order, you will be charged immediately. Once your pre-ordered item(s) are shipped, you will receive a shipping confirmation from us.
You can safely pay your order in our online store by using the most common credit or debit cards, by online banking or by Klarna, sofortüberweisung or iDeal (local variations depending on shipping destination). We do not store our customers' bank or credit card numbers. You can read more about the payment methods we offer here. The Andiata gift cards bought from the webshop are valid at the Andiata online store only.
When you choose to use the Klarna invoice as your payment method, it will be sent to you by email from Klarna once we have shipped your order, and the due date will be the one stated during the buying process. No extra costs will be added, when you choose the invoice option. Please note, that you will always be required to provide a complete personal identification number when you choose the Klarna invoice as your form of payment. At the time of purchase, Klarna checks the creditworthiness of the buyer. This may also include checking credit information from the credit information service. In the credit rating, Klarna mainly examines the following issues: 1) past payment history with Klarna, 2) the amount of the purchase and 3) external information Klarna retrieves from the credit information service (in this case you will receive a message stating that the information has been retrieved from the credit information service). In other words, it is a combination of various factors by which Klarna evaluates your credit rating. If the payment does not go through with the invoice option, you can place an order with any other payment method we offer. Please contact Klarna, if you have any questions about credit rating. If you would like to know more about the processing of personal data at Klarna, we invite you to visit the Klarna security bulletin at: http://cdn.klarna.com/1.0/shared/content/legal/terms/Klarna/en_gb/privacy
If you choose the Klarna invoice option as a form of payment, Klarna will, at the time of purchase, pay the full price of the order to Andiata Oy. Thus Klarna will be entitled to the claim, and Klarna will send a payment reminder, if the payment is not paid by the due date. For this Klarna will charge a reminder fee of € 5.00. Klarna will also charge interest for late payment according to the Interest Act. If, despite payment reminders, the claim is still outstanding, Klarna may transfer the claim to the debt collection agency, which may result in additional costs.
Exchanges and Returns
The purchase is final only after you have seen and approved the product(s). For this reason you have 20 days from the date of order to return or replace your products. You may want to change the product to another colour, or return a product you are not satisfied with. The only return conditions are, that the price tags are in place and the product is unused. You may try the product to see if it fits. You can find more information on how to return or exchange a product, and how to make a refund at the Shipping & Returns page.
If you have selected an invoice as the method of payment for the order, and are returning the product after the due date, it is important that you postpone the due date on the invoice. You can easily transfer your due date at klarna.com. Notice, that when returning a purchase, we will refund only the value of the purchased item(s), not any possible original shipping costs.
Please note, that if you have placed your order in the European Union, your return must also be made within the European Union. When returning from a non-EU country, Andiata will not reimburse any possible taxes, import customs or fees paid to DHL. A return fee of 10€ applies for returns from outside the EU.
At the moment we do not offer product exchanges for orders outside of Finland.
Gift cards cannot be returned or exchanged for money. In case you would like to return a product purchased with a gift card, we will refund your purchase back to a gift card. This way you can re-use the returned value in your next order.
Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trade marks, registered and unregistered designs, database rights, domain names and goodwill [“Intellectual Property Rights”] in all content, including all texts, graphics, logos, photographs and images) are the exclusive property of Andiata Oy. Any commercial use, including the reproduction, modification, distribution and transmission of any content, is strictly prohibited without the consent of Andiata Oy.