Terms & Conditions
Product prices are in euros (EUR) and include the valid value added tax, which is currently 24%. If you’ll be ordering to a non-EU country, the VAT will be deducted from the product prices at the check-out. Prices do not include shipping and handling charges. The prices that we have indicated at the time of the order are the valid prices for the customer throughout the buying process period.
Andiata Oy reserves the right to cancel an order in the case of a clear price error. A clear price error means in e-commerce that the price of the product diverges clearly and significantly different from the real price of the product (for example, if the product has a price of 0.00 euros, or item has no price at all). In this case, incorrect price differs so clearly from the right price, the customer shall be considered to have understood the price information as incorrect.
A binding agreement to the parties occurs when Andiata Oy has sent the customer a separate order confirmation to the customer’s email address (Order Confirmation). The confirmation will be approximately 24 hours after the Andiata Oy has received an order.
On Fridays, holiday eves of or holidays, the order confirmation should occur no later than 6:00 pm on next business day. Order can only be confirmed if Andiata Oy is able to verify the customer’s home address. Andiata has the right to reject a customer’s order in individual cases. Andiata Oy does not guarantee the availability of e-commerce products in all situations. All customer purchases done under the customer’s registered account are considered as the customer’s shopping purchases. It is therefore important that the customer maintain his/her account information carefully and not allow others to have access to this information.
Delivery times and notification of delivery
The delivery time for products that are on stock is usually around 7 business days from when Andiata has sent the order confirmation to the customer. The delivery time is an estimate. The customer has the right to cancel a sale in the case of a significantly delayed delivery. Andiata Oy is not responsible for any damage caused by any delays beyond the estimated delivery time. Andiata Oy responds to and processes orders in the order received.
Credit Cards & MobilePay
We accept Visa, MasterCard, AmericanExpress and MobilePay at our online store. If you wish to pay with any of the said payment methods, Andiata Oy acts only as the marketer of services and products, and as the party which delivers the products to buyers. Paytrail Oyj (Suomen Verkkomaksut) is responsible for reclamations. Paytrail Oyj acts as the seller in credit card and MobilePay payments, and the deal is made between the customer and Paytrail Oyj. The seller is responsible for all deal related obligations. Paytrail Oyj is also the payment recipient.
Puh: +348 207 181830
Paytrail Oyj (FI21228397) provides netbank related payment transfer services in co-operation with Finnish banks and credit institutions. For consumers the service works the same way as with traditional web payments. Payment via netbank is possible for clients of Nordea, OP, Danske Bank, Ålandsbanken, Handelsbanken, S-Pankki, Aktia, Pop Pankki and Säästöpankki.
Exchange and Return
A sale is not final until you have seen and approved the products. That is why you have 20 days for a full return and exchange from the date of your order. You might want to exchange the product with another color or simply return the product if you are not satisfied with it. The only condition is that the you have not removed the pricetags, the product is unused, but of course you can try on clothes. You can get information on how to return or exchange products or how to get your money back from here.
To do so, the package comes with return address labels and a return form. In your defective product complaint, please explain the reason for your complaint. If you want a replacement product in place of the defected one, delivery is free. If you want to cancel the transaction, the money will be returned within 30 days through the method that you used to make payment.
Unless otherwise stated, all intellectual property rights, (including but not limited to copyright, trade marks, registered and unregistered designs, database rights, domain names and goodwill (“Intellectual Property Rights”) in all content, including all text, graphics, logos, photographs and images) is the exclusive property of Andiata Oy. Any commercial use, including the reproduction, modification, distribution and transmission of any content is strictly prohibited without the consent of Andiata Oy.