CONTACT OUR CUSTOMER SERVICE

Our customer care team is here to help you with any questions regarding….

  • Detailed product information
  • Delivery questions
  • Exchange and return queries
  • Placing orders

customerservice@andiata.fi

Tel: +358-9-8689 2070

ORDERS & SHIPPING

We only ship to Europe at the the moment and the shipping cost for each country will be verified while checking out.

  • Finland – 7,90€
  • Sweden, Denmark, Estonia – 10€
  • Other European Countries – 15€

We ship all orders within four days of receiving them.

 

Click & Collect (Pick up from our flagship store)

  • You can purchase a product online and then pick it up without any shipping charges from our flagship store within three days. You will receive a text message once your package is ready to be picked up.

RETURNS

Andiata.com offers 14 days of returns, valid from the day you received your order. The merchandise must be in original condition and must not be worn, altered or washed. All tags must still be attached.

When returning an item, please follow the instructions on the return form that came with your package.  When you return your item, always save your return tracking number util confirmation of arrival. If the return label or return form was misplaced, please contact customer service. If you wish to exchange your order to another size, please contact customer service prior so we can verify the availability.

Please note that if you made your purchase within the European Union, your return must also be made from a country within the European Union. All returns within Finland are free.

 

REFUNDS

Refunds will be processed within 3 days, after your items are received in the warehouse.

Please note: it may take 5-30 working days for the refund to appear in your bank statement. This is dependent on the card issuers and is out of our control. Your refund will be credited to the same card used when the order was placed. If we are unable to do this (i.e. the card is declined, cancelled or has expired), please contact Customer Service and we will refund you through a bank transfer.