Delivery & Returns

Shipping costs & Delivery times

Please see our shipping rates and estimated delivery times below. The shipping cost for each country will be verified at checkout. All orders are shipped from Helsinki, Finland. Please note, that we do not ship during weekends. Orders made during weekend will be shipped next week.

PRE-ORDERS: Please note, that all of the products in your order will be shipped at the same time, based on the pre-order estimated delivery week. If you wish to receive other products faster, please make a separate order for your pre-order product.

If you wish to have the quickest delivery as possible, please choose DHL as shipping method.

Please note, during campaign and sales periods there may be slight delays with order deliveries.

We offer free shipping for all orders over 250€.

The pick-up time of the package will be announced with the order, and if the package is returned to us undelivered, we will charge a handling fee of 10 euros. Unfortunately we cannot extend the pick-up time.

Returns are free, and you can return the item(s) in your order within 14 days from the delivery date.

Dhl express ODD service

DHL Express On Demand Delivery (ODD) offers you the possibility to select the delivery option that best suits your requirements.

  • Once your order has been shipped, you will receive a separate shipping notification from DHL Express.
  • DHL ODD will notify you by email and/or SMS about your shipment’s progress and estimated delivery date/time. If this time doesn’t fit your schedules, you can customize your delivery via DHL ODD. You can then decide how, where and when the delivery takes place, at a time and location that suits you best.

Return policy

Our online shop offers a 14-day return time from date you have received your order. The return condition is, that the product must be unused and the price tags are in place. Please note, that we do not offer refunds at our physical store in Helsinki or Paris.

Returns are free, and we provide you a pre-paid return label. One return shipment can contain multiple items or orders.

You cannot cancel the order if it has been processed. Not collecting the package is not enough for canceling.You need to pick up the package and return it. This also applies to click & collect orders.
If the order is not picked up and the carrier returns it to our warehouse, we will charge a 10€ (100 SEK) return fee.

Returns are free, and you can return the item(s) in your order within 14 days from the delivery date.

How to return your order

Refunds

Refunds will be processed within three days after your items have been received at our warehouse. Notice, if you have chosen a shipping option other than the cheapest one available, no additional shipping costs are refunded.

Please note: it may take 2-14 working days for the refund to appear in your bank statement. This is dependent on the payment method you have used, and is out of our control. If you have chosen to pay with credit card, your refund will be credited to the same card used when the order was placed. On some occasions we may be unable to do this, if i.e. the card is declined, cancelled or has expired. If you have not received your refund in the expected time, please contact Klarna or PayPal, depending on the payment method you have originally chosen.

NEWSLETTER

Free shipping over 250€

Secure payments & free returns

Fast delivery