Shipping & Returns

Shipping Costs

We use DHL and Finnish Posti for our deliveries. DHL is used for all international orders and Finnish Posti for shipments in Finland. We ship all orders within four days of receiving them.

Please note! We only charge you for the product price and delivery. If you are making your purchase from a non-EU country, you will be responsible for the possible import charges, such as import duties, customs and taxes.

Please see our shipping rates below. The shipping cost for each country will be verified while checking out.

Finland – 8€ (Finnish Posti)

European Union – 15€

Non-EU European countries, USA, Canada – 25€

Rest of the World – 30€

Click & Collect – Free

Click & Collect (Pick up from our flagship store in Helsinki): You can purchase a product online and then pick it up without any shipping charges from our flagship store within three days. You will receive a text message once your package is ready to be picked up.

RETURN POLICY

Andiata.com offers a 20-day return time from the order date. The product must be unused and the price tags in place. We recommend that you pack the product in the same package as it was shipped.

To return the product, follow the return instructions that came with the package. Make sure to keep a receipt until the refund is confirmed. If the return form is missing or lost, please contact our Customer Service. If you want to change the product, please contact our Customer Service, before returning it so we can ensure availability of the desired product.

Once we receive the return, we will send you a confirmation by email. When paying by invoice, the product or products you have returned will be voided from your invoice.  We will not send a new invoice, but you will be able to pay the invoice as usual by deducting the price of the returned items from the total amount on the invoice. If you pay the remaining amount before we have confirmed your refund, Klarna will send you an undue instalment agreement. If you have already paid the full invoice before the refund, you will be contacted by Klarna for a refund within 30 days.

Please note that if you have placed an order in the European Union, your return must also be made within the European Union. Returns made in Finland are free.

Refunds

Refunds will be processed within 3 days, after your items are received in the warehouse. All our online store payments and refunds are handled by Klarna.

Please note: it may take 5-30 working days for the refund to appear in your bank statement. This is dependent on the payment method you have used, and is out of our control. If you have chosen to pay with credit card, your refund will be credited to the same card used when the order was placed. On some occasions we may be unable to do this, if i.e. the card is declined, cancelled or has expired. If you haven't received your refund in the expected time, please contact Klarna at klarna.com.